Call Center Life

"A peek in the funny, colorful and wacky life of a call center ..."

Working in a call center for almost  4 years is like being chained down, nakakasira sa barkada at biyahe, lower chance of going out of town, when at work-you're in front of the pc... at home, still the same thing. Some of your neighbors who rarely see you go out of your compound will even think you are a new person in the hood or something. Days off is not enough to accomplish things and spend time with your family. Madugo mag request ng vacation leave and if you are lucky, you will get sick and can file sick leave easier.

Have you ever had a dream (more of a nightmare) you were taking calls, like it was a typical day at work in a call center then you wake-up, you’re at home and you suddenly realize you have a upcoming shift in a few hours. Well, I had that nightmare for several times when I was still taking calls.

Most of the call center agents are not getting enough of sleep. That’s why most of the time agents are irritable and lacks energy. Sometimes - when pressure is so high – call center people tend to do stupid things just to go with the flow… like releasing a call, listening to a conversation on the phone when you've already transferred the call or just doing some things on the phone just to avoid answering calls.

But once you begin working in this industry, it is so hard to quit because of money, reality bites all for the need of money.

One thing I’ve learned from those is that you need to know your priorities. I know that though we are earning a lot through this job – there are still some things that we want to achieve and we don’t want to stay working in a call center for the rest of your lives, but we must also know the right strategy on how to achieve our personal goal.

Before deciding to enter BPO, Call center for me is a place full of FUN! Just FUN! But as years had passed, I’ve realized that it is not just about TEAM BUILDING, PIZZA PARTY, INUMAN SESSIONS, GIMIKS, STARBUCKS TAMBAY, and all those VICES.

It is more of… Queue, AHT, Schedule Adherence, Abandoned Calls, Dropped Calls, Score Cards, QA Scores, Top Agent, Top Team, EOP, and all those warnings.

And the saddest part of all...

Life in a call center kinda wears u out the longer u stay...Goodbyes are as rampant as hellos :). I have bid farewell to plenty of friends from work too...its hard but it's inevitable... one day you'll have to say your farewell piece too. :)..

 But remember there are no GOODBYES... but there's "SEE YOU WHEN I SEE YOU"

No Goodbyes MSDE!

“The best things in life come in threes, like friends, dreams, and memories.”

We've had some laughs, We've had some tears, and now it's time to say goodbye to a workplace that has become a COMMUNITY. The time has come to say goodbye to everyone that has made me smile over the last few months.

I would just like to say that there have been many great people in MSDE, both past and present, that have made the job truly enjoyable. This resulted in laughter and practical jokes that makes each one of us smile and laugh when we remembered those crazy and stupid stuffs! The "Lady Gaga" at a time when we are all burned out doing thousands of cases. The life at Top Grill,Kuagos,Trellis,Andoks (at lahat ng inuman na dinayo natin!) with Mark Perry, Frieda, Gani and Kavita as evidence most of us are drunk when ONDOY hit Phil. haha! The weekly 2 botts after shift and team breakfast and late dinners everywhere.Those are priceless!Those were Special!

We feel that we have been through all of the highs and lows together from headaches to brain tumours yet we want to come back to work to spend time with a group of friends.It is rare to actually discover something new, and I am proud to be in the team that discovered that "work can be fun!".

I will Miss each one of you!

I would like to give Mommy Len a salute for picking the right people for MSDE and it turned into a real family. For being everyone's Mom I thank you!

To Roy, Thank you for being a friend.. for being our Uncle (though I know it irritates you when we're calling you that way! :P) for being there when Ondoy happened, that was scary but that was the start of our friendship and up to my last week in MSDE you never stop being a friend.. :)

To Richie, remember you will always be one of the reason why i was able to move on... if not for those advices that you've given i will be stuck being miserable! (di man lang ako nakahawak sa bagong motor mo hehe)

To Richard, My partner in crime for many years... since PS days up to IGP you never get tired of me... you've been there on the roughest part of my life and you cried,laughed and get drunk with me! You've proven that distance would never stop us being friends..thank you Mr. Richard! :)

To Ate Baby, Thank you for being my Big sister... for taking good care of me, for teaching me how to cross the streets in Bonifacio! haha.. for your patience and for the friendship... I know how strong you are and always keep that faith! I will miss you.. muah!

To Chuchai.. i will miss our agua bendita moments.. txt txt padin.. You are the people I've enjoyed seeing every day!...

Chesca, I will always remember the 50php packed lunch.. hehe!

Honey, you're super loud voice will surely be missed! (super loud kahit whisper rinig ng buong dept. haha)

Rex, fashion show, Music, Mottos in Life, Beauty Contest will always remind me of you...

Ryan, down to 1! you only have 1 angels left... Thank you for your kindness. And always keep that principle! :)

Jade, "it's killing the feelin" haha.. I will miss our chickahans, the girl talks! but promised me... comments parin sa fb! haha :)

Sherwin, sorry I was not able to make a note for you sa whiteboard kasi I am not sure where's you station eh.. :) well, anyways,, magbago ka na! haha nka-auto debit ka na... :P

Daddy Jim, always remember do's and dont's! bawal ang pork,,bawal ang beans,, haha! at wag masyadong nire-rest ang eyes,, nadadala ka ni bro eh :)

Daddy Oli, may haliparot na kumpare! hehe.. sad, we have to part ways pero sbi mo nga.. bisyo na to!

Mon, thank you sa laging paghatid samin ni ate baby.. hehe! and wag ka na lagi ma-confused! :P

Ashley, haha! i so love your hair! :) this is your 2nd chance so make it right! wag ka ng pasaway! :)

Kcolet.. Congrats! always keep your feet on the ground.. :)

To Rence, well lagi naman tayong ngchi-chikahan alam mo ng mami-miss kita ng super! hehe..

I will surely miss you all! MSDE will not be MSDE without the 3 people that made it's history... TM LEO, Mommy Len and Florence... you did a great a job!

I am not sure what the future will bring but I am sure that each one of you has been part of my life and will always be part of it! Like has been said before, it has been a pleasure to work in MSDE, but more than that - it has been the privilege to have met and mixed people like all of you!

I have enjoyed my time working with all of you and I will miss all that MSDE presents. Even though I am moving to new account we will always have our memories of MSDE.

I hope that everyone achieves what will make them happy. I am sure reunions and catch-ups will, if not often, be full of laughs

No Goodbyes MSDE.. I'll see you around in IGP! muah! *wink*

and good times.. So How do I say Goodbye to all Of you?..